Video is an important part of a triple-play strategy, but let’s be honest, it’s not a high margin business. Finding ways to affordably deliver video and meet customer expectations is critical to profitability.
Customers want a quality video experience with great channel selection but they’re also expecting a reliable service. And operators have to provide that service with fewer resources. Staff is spread across a wide range of products and responsibilities so you need powerful tools that help control costs. Tools that are more affordable, more reliable, and easier to use, and not only perform the task they’re designed for but also make it easier for staff to do their job every day.
Traditionally, many operators have no monitoring or visibility into their video network. They wait for customers to call about an issue and then take action. This can be an expensive approach that results in longer outages and unhappy customers.
Operators who do have monitoring typically have a bolt-on monitoring product. While it can tell you if there’s a problem with the channel, it doesn’t necessarily tell you where or why because it’s not intelligent enough to know what’s going on in the complete signal path.
What is Intelligent Video Delivery?
Inca’s Intelligent Video Delivery is an affordable, reliable, and feature-rich software architecture built into every Inca product characterized by its intelligence and deep visibility into each step of the processing chain.
Every time video enters or exits an Inca product, you see video thumbnails of all signals, stream downloads, payload analysis, and alarms. And in a single-click you can download sample videos for offline analysis. All the information you need is right there at your fingertips, in real-time, in a graphically-rich, web-based interface that’s powerful yet very user-friendly.
Because infrastructure costs in the cable TV space can be very daunting, we have designed our hardware in such a way that we can offer it an affordable price.
We’ve moved to a modular architecture because it became clear to us that our customers needed more flexibility and scalability in their video equipment. With a modular hardware approach, you can pay as you grow and expand with market opportunities and specific feature sets, rather than having to buy larger systems all at once.
From a software perspective, we have added intelligence to and streamlined the configuration and operation of the system. Our aim is to minimize the number of minutes that anyone has to spend to activate the services or respond to any issues that might arise in the network – minimizing the impact on the customer.
Respecting your time, making it easier for you to do your job, and building visibility and intelligence – that should be the heart of your video delivery architecture.